Smarter, ScalerSeamless
Communication!

We provide Cloud Telephony, AI-Powered Automation, SIP Trunking, Nurse Call Systems, Fall Detection Devices, and NBN Fibre Services for businesses of all sizes.

Simply contact our team, and we’ll guide you through selecting, setting up, and integrating the right solutions for your business.

AI-powered telephony solutions, Vox AI, bring automation, intelligence, and real-time insights to every phone interaction. Here are key ways they can help your organisation work smarter:

1. 24/7 Call Handling & Triage

• Answer calls any time – after hours, weekends, or public holidays.
• Route enquiries automatically to the right person or department.
• Keep your business reachable even during staff shortages or peak periods.

2. Instant FAQ Responses

• Provide fast answers to common questions (opening hours, pricing, service availability).
• Free up reception and admin staff for high-value work.
• Reduce wait times and improve caller satisfaction.

3. Appointment & Booking Management

• Book, confirm, or reschedule appointments directly over the phone.
• Send instant SMS or email confirmations.
• Reduce no-shows and administration overheads.

4. CRM & Ticketing Integration

• Capture caller details and update customer records automatically.
• Create support tickets or job cards in real time.
• Ensure your team always has up-to-date information.

5. Lead Capture & Qualification

• Answer sales calls instantly and collect key details.
• Score and route qualified leads to your sales team.
• Never miss a prospect, even outside business hours.

6. Payment & Account Enquiries

• Securely take payments over the phone (PCI-compliant).
• Share account balances, order status, or invoices without staff intervention.

7. Analytics & Insights

• Monitor call volumes, peak times, and resolution trends.
• Identify recurring issues and optimise staff rosters.
• Improve decision-making with clear, actionable data.

8. Disaster Recovery & Continuity

• Keep communication running if systems go down.
• Automatically redirect calls to mobiles or alternate locations.
• Maintain business continuity during outages or emergencies.

9. Personalised Caller Experience

• Recognise returning customers and greet them by name.
• Provide tailored options based on their history or preferences.

The Business Impact

• Reduced admin burden – automation handles repetitive work.
• Improved customer experience – calls answered quickly and professionally.
• Cost savings – optimise staffing while maintaining availability.
• Scalable support – handle surges in call traffic without extra headcount.

Cloud telephony replaces traditional phone systems, offering lower costs, better flexibility, and seamless integration with your business tools.

Yes! SIP Trunks integrate with most PBX systems, allowing you to upgrade without replacing your infrastructure.

It provides real-time alerts, two-way communication, and seamless integration with hospital management systems for better response times.

No! Our AI-powered fall detection devices use sensors to detect falls automatically, without requiring patients to wear anything.

We offer 24/7 support via live chat, email, and phone, along with dedicated account managers for enterprise customers.

Yes! Our solutions are fully scalable, so you can add users, upgrade plans, and integrate new features anytime.